Useful information if you booked on the TUI or First Choice website - or via the TUI or First Choice app - and your holiday has been cancelled

What does this mean for?

You'll receive a refund credit for the full value of your holiday, and we'll give you a separate booking incentive up to 20%. We understand that you may not be ready to book again just yet, so the refund credit gives you the flexibility to book your travel in the future. Plus, if your original booking was for a package holiday, you'll get a separate booking incentive up to 20%. You will receive a separate email four weeks from your original departure date with all the relevant information. 

Also, if your original booking was part of a package, your refund credit will carry the same ATOL protection. You can therefore be confident that you have financial security. 

You can read the refund credit and separate booking incentive terms and conditions here. 

If you're unable to accept a refund credit you can apply for a refund; due to the volume of holidays impacted, we're asking you not to contact us until you receive your refund credit so we can continue helping customers in date order. However, if you do need to request your refund before this you can do so using the details below. Please be aware that our call centre teams are incredibly busy, so call waiting times are considerably longer than usual. You can call 0203 451 2868 between 9am and 7pm from Monday to Friday. 

If you booked through a third party, you should contact them directly, as their conditions around changes and cancellations may differ. 

If you've already booked a Crystal Ski holiday, you'll find all the information you need to know on their?website. This page will open in a new window.